Reviews Tool
Back to Home Reviews Tool Telus Digital • 2025 THE CHALLENGE The existing tool contained complex workflows, fragmented information architecture, and usability issues that slowed down quality controllers during daily review tasks. Quality controllers needed to: Analyze large amounts of task data Review automated quality flags Add assessments, comments, and notes Navigate multiple workflows efficiently […]
Seibun UI
Back to Home Seibun UI Telus Digital • 2025 Visit Seibun UI THE CHALLENGE The platform had evolved through multiple transitions and rebranding initiatives, resulting in fragmented UI patterns and heavy reliance on legacy and third-party component libraries. This created inconsistencies across products, slowed down development workflows, and made it difficult to maintain a cohesive […]
Community Management – responsiveness
Back to Home Community Management: Responsiveness Telus Digital • 2024 THE CHALLENGE Although the AI Platform had been optimized for desktop experiences, user analytics showed that the majority of traffic was coming from mobile devices. This created several challenges: Navigation was difficult to use on smaller screens Tables and data-heavy content were not optimized for […]